Returns & Refund Policy
Return Window
We offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.
Eligibility for a Return
To be eligible for a return, your item must meet all of the following conditions:
- ● The item must be in the same condition as when you received it.
- ● The item must be unworn, unused, and in its original packaging.
- ● All tags and labels must still be attached.
- ● You must provide the original receipt or proof of purchase.
How to Initiate a Return
To start a return, please contact us at ttimporters@gmail.com. All returns must be pre-approved by us before being sent back. Items returned without prior approval will not be accepted.
Once your return request is approved, we will provide you with return instructions and a return shipping label (where applicable).
Return Shipping
Unless the item is defective, damaged, or incorrect, you are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return reaches us safely.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon receipt. If you receive a defective, damaged, or incorrect item, contact us at ttimporters@gmail.com within 48 hours of delivery so we can assess the issue and arrange a resolution.
Non-Returnable Items
The following items cannot be returned:
- ● Sale or discounted items
- ● Custom or personalized products
- ● Perishable goods, food items, plants, or flowers
- ● Personal care or hygiene products
- ● Gift cards
- ● Hazardous materials, flammable liquids, or gases
Exchanges
The fastest way to exchange an item is to return the original item (once approved) and place a new order for the item you want.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, refunds will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at ttimporters@gmail.com.