Shipping Policy

Overview 

TTImporter is committed to delivering your orders safely and efficiently across Trinidad and Tobago and the Caribbean. This Shipping Policy outlines how we process and deliver orders.

Shipping Methods & Costs

Shipping costs are calculated at checkout based on your delivery location, order weight, and selected shipping method. We offer standard and expedited shipping options where available. Shipping fees are non-refundable except in cases where we are at fault (e.g., defective or incorrect items).

Order Processing Time

Most orders are processed within 1–3 business days after payment is confirmed. During peak periods or for large/bulk orders, processing may take longer. You will receive an email notification once your order has been shipped.

Delivery Timeframes

Estimated delivery times are as follows:

• ● Trinidad & Tobago: 3–7 business days after dispatch
• ● Other Caribbean islands: 7–14 business days after dispatch
• ● International: 10–21 business days after dispatch (subject to customs clearance)

Please note: All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, weather conditions, or events beyond our control.

Shipping Address & Accuracy

It is your responsibility to provide a complete and accurate shipping address. TTImporter is not liable for delivery issues or additional costs arising from incorrect, incomplete, or outdated shipping information. If a package is returned due to an incorrect address, you may be responsible for additional shipping fees to re-dispatch the order.

Risk of Loss and Title

All risk of loss and title for products passes to you once the order is handed over to the shipping carrier. TTImporter is not responsible for lost, stolen, or damaged packages after they have been transferred to the carrier.

Customs, Duties & Import Fees

Any customs duties, import taxes, brokerage fees, or other charges imposed by customs authorities are the responsibility of the customer. These fees are not included in the product price or shipping cost. TTImporter has no control over these charges and cannot predict their amount.

Tracking & Delivery Issues

Once your order has shipped, you will receive a tracking number via email. If you experience any issues with delivery (such as delays or missing packages), please contact the carrier directly using the tracking information provided. For assistance, you may also reach out to us at ttimporters@gmail.com.

International Shipping

We ship to select international destinations. International orders may be subject to longer delivery times and additional customs procedures. TTImporter reserves the right to refuse shipping to certain countries or regions at our discretion.

Split Shipments

In some cases, your order may be shipped in multiple packages. You will only be charged one shipping fee per order, even if it is split into multiple shipments.